Business management is always in constant evolution. To stay ahead and remain competitive in a stage of economic reactivation and post-pandemic, it will be...
Improving the customer experience is essential, and to achieve this, customer service must adapt to the latest trends and needs that will be increasingly...
Virtual assistants or chatbots can significantly help companies in the insurance sector. In this article, we will see the different applications of this technology...
Working in the customer service department of a company requires empathy, patience, communication skills and a high ability to react to crises.
If you want...
Improving the employee experience is important for promoting a positive and productive work atmosphere. A satisfied and engaged workforce leads to higher productivity, reduced...